Shipping Policy

This Shipping Policy outlines the delivery processes for both custom-made furniture and handmade jewellery from Skullmak Design Studios. Due to the unique nature and value of our products, shipping procedures vary to ensure the safe and secure delivery of each item.

Custom-Made Furniture

1. Order processing and production time:

  • Custom builds: As each furniture piece is handcrafted to your specifications, the production and finishing process typically takes [e.g., 6-8 weeks] from the time your design is finalized and the deposit is received. We will provide a more specific timeframe during your initial consultation.
  • In-stock items: If you order an item that is already in stock, it will be processed and shipped within [e.g., 1-2 weeks]. 

2. Domestic shipping:

  • Shipping methods: We utilize specialized, professional freight shipping companies experienced in handling large and fragile items. We offer “White Glove” delivery, which includes careful delivery to a room of your choice, unpacking, and assembly (if required).
  • Shipping costs: Shipping costs for furniture are calculated based on the item’s size, weight, and your delivery location. A detailed shipping quote will be provided with your custom order summary.
  • Delivery schedule: Once your furniture is completed, our shipping partner will contact you directly to schedule a delivery date and time that is convenient for you. 

3. International shipping:

  • Availability: We offer international shipping on a case-by-case basis. Please contact us to discuss international shipping options and obtain a quote.
  • Costs and duties: International shipping costs do not include customs duties, taxes, or other fees imposed by the destination country. These additional charges are the customer’s responsibility and are typically collected by the courier upon delivery. 

4. Damage and inspection (furniture):

  • Upon delivery: It is crucial to inspect your furniture thoroughly upon delivery. If you notice any damage or issues, please make a note on the delivery receipt and contact us within 48 hours with a description and clear photographs.
  • Claims: Claims for transit damage or manufacturing defects must be submitted within the 48-hour inspection period to be eligible for repair, replacement, or refund as per our Refund Policy. 

Handmade Jewellery

1. Processing time:

  • In-stock jewellery: Orders for in-stock jewellery are processed and shipped within [e.g., 1-3 business days].
  • Custom jewellery: For custom-made jewellery, the production time will be communicated to you during the design process. 

2. Shipping methods:

  • Domestic (e.g., within India): We ship via trusted, trackable courier services like [e.g., DTDC, Blue Dart]. Shipping is free on orders above [e.g., ₹1,500], with a flat rate of [e.g., ₹200] for orders below this amount.
  • International: We ship internationally using reliable carriers like [e.g., DHL Express, FedEx]. The international shipping rate will be calculated at checkout based on your location. 

3. Packaging and security:

  • Discreet packaging: All jewellery is shipped in a discreet, unmarked outer box or mailer to deter theft.
  • Secure handling: We include branded, protective inner packaging (e.g., pouches or boxes) to prevent damage during transit. For high-value items, we require a signature upon delivery to ensure it is safely received.
  • Tracking: A tracking number will be provided for all jewellery orders, allowing you to monitor the status of your shipment. 

4. Shipping restrictions:

  • P.O. boxes: We do not ship to P.O. boxes for security reasons.
  • Delivery location: For security and logistics reasons, we can only deliver to the recipient’s residential or work address, not public places. 

5. Delivery delays:
While we provide estimated delivery dates, these are not guaranteed. We are not responsible for delays caused by the courier, customs, or other unforeseen circumstances. We will, however, work with you and the courier to resolve any issues.